Pricing & Refund Policy

Last updated: May 2026

1. Subscription Plans

WardLink offers the following subscription plans:

• Monthly Plan
  Billed every 30 days. Full access to all clinical features.
• Annual Plan
  Billed once annually. Save over 15% compared to the monthly plan.

Current pricing details are exclusively available on our secure web portal. WardLink reserves the right to adjust pricing with a minimum of 30 days prior notice to active subscribers.

2. Subscription Service Architecture

WardLink operates on a continuous SaaS (Software as a Service) per-user subscription model. Both billing cycles are charged unconditionally in advance. To guarantee uninterrupted access to critical clinical tools, all subscriptions default to auto-renewal.

3. Web-Exclusive Subscription Management

Administration of WardLink subscriptions is conducted exclusively via our secure web portal at wardlink.link. All account modifications, billing updates, and cancellation mandates must be executed directly through the web portal.

4. Cancellation Policy

Subscribers maintain the right to terminate their WardLink subscription at any juncture via the web portal. Execution of a cancellation will immediately halt future billing auto-renewals. Upon cancellation, the subscriber will retain full, unimpeded access to all professional features until the natural expiration of their current billing period.

5. Explicit Refund Guarantees

We adhere to the following strict refund protocols predicated on your subscription tier:

• Monthly Subscriptions: A full, unconditional refund is available if cancellation is executed within the first seven (7) days of the initial or recurring monthly billing cycle.
• Annual Subscriptions: Should you terminate an annual commitment prematurely, you are entitled to a prorated refund correlating to the remaining full, unused months of your contractual term. You will retain operational access to WardLink for the remainder of the specific calendar month in which the cancellation occurs, after which all premium services will decisively terminate.

All subsequent exception requests outside these parameters are processed exclusively in the event of documented technical service failures or demonstrable billing irregularities.

6. Refund Request Protocol

To formally initiate a review for a refund or billing discrepancy, practitioners must furnish a written request to [email protected]. Submissions must include the primary account email credential and an itemized description of the billing concern. The financial support team endeavors to process and respond to all billing inquiries within five (5) business days.

7. Delivery & Shipping Policy

WardLink is a fully digital Software as a Service (SaaS) platform. No physical goods, hardware, or tangible products are sold or shipped in connection with any subscription plan.

Upon successful payment processing, access to WardLink's clinical platform is activated instantly. Login credentials and onboarding instructions are delivered electronically to the registered email address within minutes of payment confirmation.

There are no shipping fees, delivery timelines, or customs considerations applicable to WardLink subscriptions.

8. Refund Review Limits

Refund decisions may consider payment records, service usage, billing history, duplicate charges, unauthorized payment claims, and evidence of fraudulent or abusive payment activity. Each request is reviewed on its documented facts and applicable payment-provider rules.

9. Substantive Pricing Adjustments

WardLink reserves the unilateral right to append or modify subscription fee structures. Current active subscribers will be furnished with a minimum of thirty (30) days advance written notice prior to any fiscal changes impacting their recurring billing profile.